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Reply. Promptly.
Reply. Promptly.
Enhance your teams performance with our easy to use email analytics software
Enhance your teams performance with our easy to use email analytics software
Boost your sales figures
Reduce response times and prioritise hot leads by filtering out the noise in your inbox.
Utilise actionable insights
Use real-time reporting to pinpoint peak times and support areas that need it.
Build team morale
Set realistic business targets and foster healthy competition with performance leaderboards.
Boost customer retention rates by up to 10% with Promptly.
78% of leads choose the first contact. Don't miss out on sales.
68% reduction in email response times with Promptly.
Measure your customer service and sales email performance with real-time data.
Microsoft 365 and Google Mail analytics.
Integrate Promptly with your Microsoft Outlook and Google Mail account in under 5 minutes!
Complete inbox transparency
Email analytics. In real-time.
Integrate directly into Microsoft Outlook and Google Mail, so you can track how quickly staff are responding to customer's emails.
- Performance tracking
- Response management
Intelligent email insights
Track teams. Delight customers.
Identify high-volume inboxes. Pinpoint peak times, and distribute workloads efficiently. Support areas that need it, without leaving your customers hanging.
- Unlimited monitoring
- Real-time reporting
Frequently Asked Questions.
Promptly is an email analytics tool for Outlook and Gmail that tracks response times, manages team performance, and optimises workload distribution to enhance sales and customer service.
You sure can! View statistics and compare the performance of teams and individuals.
Promptly integrates seamlessly with your email provider, so you’ll see real-time updates whenever new emails are received or sent.
Real easy! Once you’ve signed up you’ll be prompted to integrate your Outlook and or Google Mail accounts. Select the inboxes you wish to use and you’re all set!
Promptly is designed for businesses and teams who want to improve their email response times and streamline their sales processes.
With Promptly you can filter “end-of-thread” messages (messages that conclude an interaction), and create rules to exclude emails from your data – based on sender, email address, or other keywords.
It will! Email response monitoring helps you lower response times and delight more customers. This in turn gives your employees much more job satisfaction; a real win-win for everybody!
Promptly captures only crucial information necessary for calculating metrics from your emails, and it never accesses or retains the email content. You can also delete this information at any time.
All the captured data is stored safely and securely on AWS in London region based servers.